Digital Products and Services Delivery
1.1. Welcome to Worthum Business Solutions Pvt. Ltd. ("Worthum," "we," "our," or "us"). This comprehensive Digital Products and Services Delivery Policy aims to provide you with detailed information about the delivery of our digital products and services to ensure a transparent and satisfactory experience for our valued customers.
2. Delivery Method
2.1. Worthum primarily offers digital products and services. Delivery of these products and services will be conducted electronically, and no physical shipping is involved.
3. Delivery Times
3.1. Digital products and services will be delivered according to the terms specified in your service agreement, statement of work (SOW), or as agreed upon during the ordering process. Delivery times may vary depending on the type and complexity of the product or service.
3.2. We are committed to meeting agreed-upon timelines and deadlines. If there are any anticipated delays, we will communicate them to you promptly, along with the reasons for the delay and an updated delivery schedule.
4. Access to Digital Products
4.1. Upon successful payment and verification, access to our digital products, such as software applications or online tools, will be provided electronically. You will receive an email with detailed instructions on how to access, download, install, or use the product.
4.2. If login credentials are required, you will receive these credentials securely via email or through a designated portal.
5. Service Delivery
5.1. For services, such as consulting or software development projects, a project manager will be assigned to work closely with you. We will collectively define project milestones, timelines, and deliverables, ensuring clarity and transparency throughout the project.
5.2. Progress updates and deliverables will be shared electronically through email, project management tools, or our client portal, enabling you to track the status and quality of the service being provided.
6. Technical Requirements
6.1. You are responsible for ensuring that your hardware and software systems meet the technical requirements necessary to use our digital products or services. Compatibility information, system specifications, and software prerequisites will be provided when applicable.
7. License and Usage Rights
7.1. The use of our software products and services is subject to the terms and conditions outlined in the respective license or service agreement.
7.2. Please review our agreements carefully to understand your rights, responsibilities, and any restrictions related to the use of our products or services.
8. Support and Assistance
8.1. Our dedicated customer support team is available to assist you with any inquiries, technical issues, or challenges you may encounter while using our products or services.
8.2. Contact information for our customer support team will be provided in your order confirmation, and you can also access support through our website or client portal.
9. Updates and Maintenance
9.1. To ensure the continued functionality and security of our software products, we may periodically release updates, patches, or new versions.
9.2. You will be notified of these updates, and instructions for installation or implementation will be provided when necessary. We encourage you to keep your software up to date to benefit from the latest features and security enhancements.
10. Refunds and Returns
10.1. For information on refunds and returns for digital products and services, including eligibility, the refund process, and applicable terms, please refer to our Refund and Cancellation Policy.
11. Security and Privacy
12. Termination of Services
12.1. We reserve the right to terminate or suspend your access to digital products or services if you violate the terms of your agreement, engage in unauthorized use, or breach any applicable laws or regulations.
12.2. In the event of termination, we will provide you with a written notice outlining the reasons and the steps to be taken.
13. Contact Information
If you have any questions, or concerns, or require further clarification regarding our Digital Products and Services Delivery Policy, please contact us through our website or write to us at email@example.com.